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Welcome to Genmark Automation Customer RMA Support Web-page!

In case of returning Genmark product for repair, refurbishment, or upgrades please follow these few simple steps:

Download the following RMA Checklist and Decontamination forms:

RMA Decontamination Certification Form

RMA Checklist Form

Please fill out the RMA Checklist Form and attach it to an email to and send with the returned product.

The RMA Decontamination Certification Form has to be filled out, signed, and attached to the returned product.  Once that is complete, shipping instruction will be provided within 48 hrs. after receiving the completed RMA Checklist form.

In case of any questions please don't hesitate to contact us at:

RMA shipping address:

Genmark Automation Inc.
46723 Lakeview Blvd.
Fremont, CA 94538
Fax: 510-360-1120