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Frequently Asked Questions

What information do you need to provide when contacting Technical Support?

When you contact the Technical Support, please be prepared to provide the following information:

  1. Your name
  2. Your telephone number
  3. Your email address
  4. The name of your company
  5. Your robot model and robot serial number
  6. A detailed description of the problem or issue
  7. The sequence of the event that can reproduce the problem
  8. What you have tried to solve the problem

Contact Genmark Product Support: