Frequently Asked Questions
What information do you need to provide when contacting Technical Support?
When you contact the Technical Support, please be prepared to provide the following information:
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Your name
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Your telephone number
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Your email address
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The name of your company
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Your robot model and robot serial number
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A detailed description of the problem or issue
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The sequence of the event that can reproduce the problem
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What you have tried to solve the problem
Contact Genmark Product Support:
