Customer Support

Welcome to Genmark Customer Support and Service On-Line!

Genmark Automation's Technical Support Department is located in Milpitas, California. Our engineers are available to help you with any questions about Genmark products. Our support team is dedicated to providing quality service and ensure customer satisfaction.

Contact Genmark Product Support:

• Via email at csupport@genmarkautomation.com
• By telephone at 1-408-745 6520
• 24 hour toll free number:1-866-GM ROBOT (1-866-467-6268)
• By fax at 1-408-942-7561

With outstanding experience and knowledge, our team is ready to provide you immediate assistance through remote diagnostics and on site service. To contact other Genmark Technical Support offices, see the World Wide Offices section.

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Our Support Site requires a password for access. If you do not have a password, you may fill out a Request for Access to Genmark Support On-Line to obtain a username and password.

For RMA information please visit our RMA page:

RMA Instructions and Forms