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Genmark Quality Process

Genmark Automation’s approach to Total Quality Control can be condensed down to one phrase:

"Ensuring Total Customer Satisfaction"

TQC is a system for integrating the quality development, maintenance and improvement efforts of the various groups in an organization so as to produce marketing, engineering, production and service at the most economical levels for full customer satisfaction. The information contained in this section will help you to gain a better understanding of Genmark Automation’s Total Quality Control Management System, which allows us to accomplish that success.

Dedication to customer satisfaction is the core to Genmark Automation. It’s this understanding that drives our belief that Genmark's Total Quality Control mission includes building and maintaining strong customer relationships and documenting customer needs/expectations. In turn, this will enable us to drive behaviors and implement changes that increase customer value in our products, support and systems.

Genmark's approach to Total Quality Control is simply:

  • Focusing on our Customer
  • Satisfy Customer Needs and Expectations
  • Delivering the highest value for them

Genmark Automation combines a progressive approach to gathering customer information with Quality processes and tools, such as:

  • The Product Life Cycle (PLC), a concurrent engineering lifecycle approach
  • Order Management
  • Demand Flow Technology Philosophies (SOE, OMS, TQC)
  • Kaizen, sustained continuous improvement focusing on overall customer satisfaction by eliminating waste in all systems and processes of an organization
  • Global Partnering and Support (GPS)
  • Continuous Improvement Process (CIP)
  • Quality Management System (QMS)
  • ISO 9001:2008 certified

These key components of our Total Quality Control Management System represent the cornerstone of our closed loop process for delivering products of the highest quality to our customers.

Total Quality Control Vision

Genmark Quality Process